I initially bike fit this very good customer of ours 4 years ago to his Merida road bike and from then on we developed a lasting relationship together. A few years after I bike fit him his frame cracked so he spoke with Merida and to cut a long story short he ended up getting a new bike from them. He then messaged me saying he wasn't comfortable whilst riding his new bike and would I carry out another bike fit. I met up with John this week and put him back in the position he needed to be in and he rode away happy!